Shipping Policy
We offer flat-rate shipping for $5 for US orders. For international shipping please email us HLL@huesofloveandlight.com for your rate.
We process orders within 2-3 business days (excluding weekends and holidays) once we receive your order. The USPS shipping window is 2-8 business days for domestic delivery; please keep in mind that this is in addition to the processing time. We make every effort to fulfill orders as quickly as possible. You will receive an email notification when your order has shipped.
Please review and ensure you have entered the correct shipping information.
If your order arrives damaged in any way, please email us as soon as possible at HLL@huesofloveandlight.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work toward a satisfactory solution.
If you need assistance with your order, please contact us at HLL@huesofloveandlight.com.
Returns & Exchanges
To be eligible for a return, your item must be unused and in the same condition that you received it.
We currently do not offer refunds or exchange for buyer’s remorse or if the buyer has selected the incorrect sizing, color, style, or item.
There are certain situations where refunds (not including the shipping fee) are granted: (if applicable)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days. Please keep in mind that banks may also have an additional processing time.
If your refund is not received within 7 days of your approval email, please contact us at: HLL@Huesofloveandlight.com.
Sale items
Only regular priced items may be refunded.
Exchanges
We only replace items if they are defective or damaged. We do not replace sizing errors. Please contact us at HLL@huesofloveandlight.com to begin this process.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Can I cancel/modify my order?
You can modify/cancel your order 24 hours after placing your order. Please make sure to confirm all order details prior to submitting the order as we do not provide refunds if your mailing details are incorrect.
Please contact us at HLL@huesofloveandlight.com for any questions regarding your order.